Pixavince Photography Group (PPG)
There is no single platform-wide refund rule. Each PPG Workshop states its own refund policy, and that policy is displayed on the Workshop's page before you pay.
The refund policy shown on a Workshop's page at the time you enrol is the binding policy for that registration. Read it before you pay. Policies differ between Workshops because PPG's own committed costs differ — a studio session and a multi-day residential tour are not comparable.
The full framework within which each Workshop's policy operates — what is deducted, how cancellation is requested, what happens when PPG cancels, and how points redeemed are treated — is set out in the Workshop Terms & Conditions.
Where PPG cancels a Workshop before it begins, you will receive — at PPG's option — a seat in the next batch, a credit valid for 12 months, or a refund of the fee received, with any points you redeemed restored in full. This is the sole remedy; PPG is not liable for travel, accommodation or other costs you incurred in anticipation. Clause 7.2 of the Workshop Terms sets this out in full.
Memberships are prepaid and non-refundable once activated.
These are free of charge. No fee is payable and no refund arises. See the Online Activities Terms & Conditions.
Shop purchases are not refundable. All sales in the PPG Shop are final. No refund is issued for change of mind, a duplicate order, an order placed in error, delay in delivery, or dissatisfaction with colour, size, fit, print tone or finish.
The only exception is an order PPG is unable to fulfil, for example where stock is unavailable, a pricing error is detected, or the item cannot be produced. In that case the order is cancelled, the amount received is returned to the original payment method and any redeemed points are credited back. That is the sole remedy.
Exchange is offered only in genuine cases, at PPG's discretion, and only for a manufacturing defect, an item materially different from the one ordered, a wrong item dispatched, or an item damaged in transit. An exchange must be carried out in person at the Pixavince premises; courier returns and pickups are not offered. A claim for damage, a missing item or a wrong item must be raised within 48 hours of delivery and a continuous, uncut unboxing video is mandatory. An exchange request must be raised within 7 days of delivery. Customised, made to order and specially procured items cannot be cancelled, refunded or exchanged at all, save for a manufacturing defect.
The full position, including what counts as processing and when an order can no longer be cancelled, is set out in the Shop Terms & Conditions.
Use the order cancellation facility on your dashboard, or write to contact@pixavince.com. The date and time we receive your request determines your refund entitlement — not the date of your decision or any verbal intimation.
Reward points earned from a purchase that is subsequently refunded will be reversed.
